At IAFAIndia.com, we strive to provide high-quality online courses and ensure a positive learning experience for our students. We understand that there may be circumstances where you may request a refund. This Refund Policy outlines the terms and conditions under which refunds may be issued.
1. Eligibility for Refunds
Refunds are available under the following conditions:
- Course Not Accessed: If you have purchased an online course but have not accessed or started any of the course content, you may request a full refund within 7 days of purchase.
- Technical Issues: If you experience technical difficulties that prevent you from accessing the course content and we are unable to resolve the issue within a reasonable time frame, you may be eligible for a refund.
- Duplicate Purchase: In the case of accidental duplicate purchases of the same course, you may request a refund for the duplicate transaction.
2. Non-Refundable Situations
Refunds will NOT be issued under the following circumstances:
- Partial Course Access: If you have accessed more than 20% of the course content, you will not be eligible for a refund.
- Change of Mind: Refunds will not be granted if you simply change your mind or decide not to continue with the course.
- Lack of Course Completion: Failure to complete the course is not grounds for a refund.
- Promotional Discounts: Courses purchased at a discounted or promotional price are non-refundable.
3. Refund Request Process
To request a refund, please follow these steps:
- Contact Us: Email our support team at [Your Email Address] with the subject line "Refund Request" and include your order number, the course name, and the reason for your refund request.
- Review Process: Our team will review your request within 5-7 business days and notify you of the outcome via email.
- Refund Approval: If your refund request is approved, the refund will be processed within 10-15 business days using the original payment method.
4. Late or Missing Refunds
If you haven’t received a refund after approval:
- Check Your Bank Account: First, check your bank or payment account, as processing times may vary.
- Contact Your Bank: There is often a processing time before a refund is posted. If you’ve checked with your bank and still have not received your refund, please contact us at [admission@imaginationacademyoffineart.com].
5. Changes to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically to stay informed of any updates.
6. Contact Us
If you have any questions about our use of cookies, please contact us at:
Email: [admission@imaginationacademyoffineart.com]
Phone: [+91 9716940377]
